Night Auditor

The moment a guest steps into one of our hotels, whether it be day or night, they walk into a genuinely memorable experience. You'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you'll also create the warm atmosphere that makes our guests feel at home in any location.

The Night Auditor is a key member of the guest services team responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. You'll also be responsible for the security of the hotel and it's guests overnight, as well and completing a number of administrative and preparation duties.

You will also undertake cleaning duties such as mopping, dusting, and hoovering, and ensure a full handover to the Duty Manager or receptionist. You may be responsible for setting up and taking down meeting and conference rooms to the required standards. We believe our people are the key to excellent service delivery and our success depends on them.

• Strong communication skills through a variety of means


• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise


• An empathetic and a professional approach at all times


• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks


• High attention to detail and accuracy - great at managing one's own time


• Previous experience ideally within a hotel environment with an outgoing personality, excellent communication skills and excellent command of the English language. The ability to speak other languages would be desirable.
  
  At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide., Holiday Inn Aberdeen West hotel provides modern, stylish accommodation that is just 20 minutes from Aberdeen city centre and 10 minutes from Aberdeen Airport.

We offer the very best in standards and facilities that you would only expect from a 4
• hotel, guests can relax in any one of our 86 beautifully appointed bedrooms complete with a flat-screen TV and complimentary Wi-Fi access, and with Luigi's Restaurant, The Glentanar Lounge and Scot's Corner Pub.
  
  Pulled from the full job description


• Company pension


• Cycle to work scheme


• Employee assistance programme


• Employee discount


• Referral programme, Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!


• 50% off Food Beverage at all our Hotels FB Venues


• Spa Discounts at our venues with a Spa


• Retail, Cinema Leisure Discounts


• Development Opportunities via our 'Grow with us' initiative, including Apprenticeship opportunities, our Development Programmes, and more!


• Monthly 'Star of the Month' Awards


• Long-service Awards, that start after 1 year of service


• 'Recommend a Friend' Incentive - Be rewarded for referring someone you know!


• Access to a confidential 'Employee Assistance Programme (EAP)' available 24/7, 365 days per year.


• Pension Scheme


• Other incentive programmes that run throughout the year, Cairn Group Staff Discount Scheme

Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month Golden Ticket Award
Pension scheme
Cairn Academy' Training Development Opportunities
Uniform
Cycle 2 work scheme
• 
  IHG Staff Rate Scheme
  IHG Friends Family Rate
  Free Use of Gym
  (
• Applies to positions above minimum wage)