Job Description

Housing Modern Apprentice £22,524 - Fixed Term Area Office, 46 Leslie Street, Blairgowrie PH10 6AW You will work under supervision to provide support for the locality housing team housing options team in delivering a comprehensive housing management service to our customers. The post involves contact and liaison with a wide range of contacts including staff, other council services, external agencies, customers, tenant representatives, private landlords and elected members. Main Accountabilities · Provide reception services at locality housing team · Operate the cash room (Blairgowrie), taking payments from customers in line with the Council’s cash receipting policy and procedures · Manage routine correspondence and maintain records relating to housing management services · Provide administrative support to Officers, including typing letters, arranging customer appointments and electronic filing · Arrange appointments and assist with arranging meetings · Enter information in Northgate , ensuring records are accurate and up to date, and retrieve and use this information as required · Assist with testing and measuring customer satisfaction through direct and indirect contact (telephone, postal surveys, exit interviews etc.) in the office and out in the neighbourhood · Carry out a range of routine office administration duties and support including arranging appointments and meetings and setting up and maintaining filing systems · Behave at all times with honesty, integrity and self-respect. OTHER DUTIES The postholder may be required to perform duties other than those given in the job description for the post. The particular duties and responsibilities attached to posts may vary from time to time depending on the requirements of the Service without changing the general character of the duties or the level of responsibilities entailed If you require further information, please contact Carrie Clark, caclark@pkc.gov.uk. When completing your application for this post, please ensure you provide contact details (preferably e-mail addresses) for two referees. One should be your current or most recent employer. However, if you are an existing employee of Perth & Kinross Council, you are only required to provide reference details for your current employer. Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss. As part of our safer recruitment measures, Perth & Kinross Council carries out rigorous checks on the right to work in the UK, qualifications, employment history, including references, and fitness to undertake the post Some jobs may have been traditionally carried out predominately by one gender, but we would encourage you to apply if you meet the requirements, irrespective of your gender. Perth & Kinross Council welcomes applications from former armed forces personnel/reservists. Many of the skills developed during a military career are transferable to local government roles. Find out more about working for Perth & Kinross Council and living in one of the most scenic areas of Scotland here.

The Individual

There is an expectation that short listed candidates will meet all the requirements stated below. Knowledge & Experience · Must be computer literate with proven IT skills in Microsoft Office applications · Experience of using computer databases and management systems · You will be willing to undertake the Certificate in Housing qualification and SVQ applicable to the role Customer Care · Provides a high quality and efficient customer service · Flexible and responsive · Respects and applies our customer service standards · Makes every effort to find out what the customer needs · Tries to exceed customer expectations · Promotes a professional image of self and the housing service · Applies confidentiality appropriately, taking account of data protection and other legal and regulatory requirements Health & Safety · Personal responsibility for taking care of yourself, customers, contractors and others and must comply with all relevant Health and Safety legislation · Willing to undertake any H&S training relevant to the post Equality & Dignity at Work · Promotes the Council’s values and commitment to equality and diversity, promoting positive values and anti-discriminatory, non-judgmental practice · Treats colleagues and customers with dignity and respect in line with the Employee Charter and Code of Conduct · Sensitive to cultural, gender and other staff/customer profiles in all aspects of service delivery Communication · Excellent communication and interpersonal skills · Able to work outside normal office hours, including weekends and attend evening/ weekend meetings and events as required · Willing to learn and adapt to new situations and working methods · Receptive to new ideas and improved ways of working · Welcomes change and new approaches and takes positive steps to carry out improvements in service delivery · Able to work flexibly across the service to meet business needs and service demands Achievement of Results · Has a positive approach to work, working flexibly, willingly and co-operatively · Accepts responsibility for own actions · Demonstrates a clear understanding of the job including all its tasks, responsibilities, procedures and contacts ·