Opportunity to join a dynamic team committed to delivering exception customer service while preventing losses and identifying fraudulent activities in claims processing

Support in making impactful decisions ensuring positive outcomes for NFU Mutual members

This is a hybrid role with 80% homeworking and 20% in our Glasgow, We currently have an opportunity for a Credit Hire Motor Claims Handler to join our team at NFU Mutual, you'll meticulously investigate and process claims while adhering to established policies, procedures, and regulatory requirements. With a focus on delivering exceptional customer service, you'll analyse each claim within designated authority limits, employing specific criteria to prevent losses and identify potential fraudulent activities.

Strong negotiation skills and proven ability to engage with and build relationships with internal and external stakeholders

Proven ability to meet challenging deadlines and department quality service and standards

Proven empathetic approach to dealing with customers

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

A Family Friendly policy that helps you balance your work and family responsibilities

Access to voluntary benefits, including health assessments, private medical insurance and dental insurance