Customer Account Manager

Carrington Dean is a dynamic, fast-paced business who are always one step ahead in the Personal Insolvency Industry. As a Customer Account Manager, you will be responsible for the new enquiries of new customers from referral through to outcome. As part of a hard-working team, you will play a key role in being accountable for the management of all customers referred to you, providing them with the facts surrounding debt solutions available to them based on their individual needs, offering best advice regarding their financial difficulties, and ensuring they make an informed decision. You will be responsible for your individual conversion KPIs within your business unit. As we are a customer-focused outcome business, customer satisfaction is at the heart of everything we do.,

• Demonstrate confidence, ambition, and thrive on being results driven, proactively managing new business performance and pipeline growth


• Ability to demonstrate customer empathy - acting as an advisor, not simply a salesperson


• Deliver a first-class, non-judgmental customer experience


• Offer skills as a trusted advisor - guiding the customer to the most suitable debt solutions for their circumstances


• Have the right mindset, drive, and enthusiasm to transform challenges into new customer opportunities


• Responsible for your individual and team KPIs, ensuring your portfolio of customers is well maintained and always updated
  
  Proven new business and account management experience with a winning attitude


• Sound business acumen; strategic skills; common sense; along with strong negotiation skills


• Have a professional, influential, and dynamic personality


• Be competent in managing and converting a large customer pipeline


• Outstanding communication (written, oral and presentation)


• Adherence to regulatory frameworks and call quality expectations


• Passion for helping customers achieve outcomes suitable to their needs


• IT proficient (Word, Excel, CRM systems), Experience in telephony or direct customer facing role


• Proven track record in successful achievement of business KPI's


• Positive, resilient, and motivated individual with a genuine desire to deliver in a fast- paced environment


DESIRABLE EXPERIENCE:

• Financial services/debt management experience


REQUIREMENTS:

• Full flexibility to support a 7 day per week operating model, Account management: 2 years (preferred)


• Debt Solutions: 1 year (preferred)
  
  Pulled from the full job description


• Company events


• Company pension


• Health & wellbeing programme


• Private medical insurance


• Referral programme


• Sick pay


 

Full job description

37.5 hours per week rotational shifts between 8.00am -10.00pm - 7 day per week operation

We are offering the right candidate a salary of £31,500 OTE up to £45,000.

This is an opportunity for a Customer Account Manager career with Carrington Dean - Scotland's largest personal insolvency firm.

Carrington Dean is renowned for its empathetic and customer-focused approach.

Are you an enthusiastic individual who enjoys working in a fast-paced and vibrant environment?

As we continue to grow we are expanding and investing in our Customer-Focused teams to help develop new business from warm leads. This role involves managing a customer development pipeline, assessing customer needs, identifying, communicating, and providing a range of financial solutions to suit individual customers' circumstances whilst adhering to business compliance regulations using best advice model., Job Types: Full-time, Permanent

Pay: £31,500.00-£45,000.00 per year

Benefits:

• Company events


• Company pension


• Health & wellbeing programme


• Private medical insurance


• Referral programme


• Sick pay


Schedule:

• 8 hour shift


Supplemental pay types:

• Bonus scheme