Presenting Officer

The Presenting Officer role involves a strong commitment to delivering personal and team objectives linked to our Business Plan. We are looking for people with strong decision making and communication skills, who can show empathy, humanity and a passion for delivering excellent customer service.,

• Consider and prepare CICA's response to appeals submitted to the independent First-tier Tribunal by applicants to the criminal injuries compensation schemes


• Represent CICA at Appeal Hearings before the independent First-tier Tribunal, making oral submissions and responding to questions from Tribunal Judges and appellants or their representatives


• Respond to Directions issued by the First-tier Tribunal and preparing written submissions where appropriate


• Show sensitivity and compassion at all times, whilst maintaining your own personal resilience whether speaking to people on the telephone or at Appeal Hearings


• Possess excellent written and oral communication skills - both written submissions and oral presentation are fundamental to the role


• Provide feedback to decision-making colleagues on decisions from Appeal Hearings and provide advice and support to enable more effective decision-making


• Where capacity within the Presenting Officer team permits, make decisions on applications for criminal injuries compensation


• Work flexibly, professionally and collaboratively with others including legal advisers, operational colleagues and external stakeholders in HM Courts and Tribunals Service


• Keep up-to-date with technical and legislative developments and regulations and disseminate this as required


• Recommend and implement quality initiatives to enhance and add value to CICA as well as making an effective contribution to quality initiatives, If you are selected to progress to stage 2, you will be invited to interview, where we will assess you against these behaviours:


• Making Effective Decisions


• Managing a Quality service


• Delivering at Pace, CICA is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences, who meet the criteria and have relevant experience they can bring to the role. All appointments will be made on merit based on fair and open competition., We'll assess you against these behaviours during the selection process:


• Communicating and Influencing


• Making Effective Decisions


• Managing a Quality Service


• Delivering at Pace, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.,
• UK nationals


• nationals of the Republic of Ireland


• nationals of Commonwealth countries who have the right to work in the UK


• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)


• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)


• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020


• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  Excellent drafting and oral communication skills


• Ability to self-manage, plan and prioritise


• Ability to review extensive and complex information, swiftly identifying the relevant facts and issues


• Excellent analysis and investigative skills, with strong attention to detail


• Strong interpersonal skills to develop effective working relationships with a wide range of stakeholders


The following criteria are not essential, however, candidates who can demonstrate relevant evidence should reference same in their application.

Desirable criteria:

• Experience in handling complex casework and decision making


• Experience of drafting complex documents (e.g. proposals, reports etc.)


• Experience of presenting in a formal environment


Selection Process

The vacancy filling process involves 2 stages, using Civil Service Success Profiles, and will assess your Behaviours, Strengths and Experience.

For the first stage of the vacancy filling process, you will need to provide your work history and complete a personal statement, maximum 750 words, outlining how your personal skills, qualities and experience match the Essential Criteria and (where relevant) the Desirable Criteria outlined above. You will also be asked to provide an example of how you have demonstrated the behaviour 'Communicating and Influencing' (maximum 250 words).

You should read each of the Essential Criteria and think about a time or an example that can help demonstrate your knowledge/skills. Remember, this must be evidence based and your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion. (Situation, Task, Action, Result and Reflection), Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Presenting Officer

This position is based at the Criminal Injuries Compensation Authority (CICA), 10 Clyde Place, Buchanan Wharf, Glasgow G5 8AQ.

CICA is an executive agency of the Ministry of Justice. We receive over 30,000 applications for compensation a year from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have suffered. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives. We are committed to delivering a fair, sensitive and efficient service to all applicants and work closely with stakeholders to ensure the victim is at the heart of everything we do.

We employ around 300 people and are based in Glasgow city centre with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community and are recruiting for people who are bright, motivated, passionate about delivering excellent customer service and who want to use their talents to help make a difference to the lives of innocent victims of violent crime. We are recruiting for people who are passionate about customer service and share our values - Purpose, Humanity, Openness and Together.

We have an exciting opportunity to join us at Higher Executive Officer Grade, as a Presenting Officer. You are invited to apply to join our small and dedicated team of Presenting Officers who represent CICA in Appeal Hearings before the independent First-tier Tribunal. These Hearings may take place by video link, telephone or in person at Tribunal Centres throughout Great Britain. Appeal Hearings in person reduced significantly during the pandemic and they remain less frequent. However, there is ongoing requirement to travel to Tribunal Centres on occasion and this may be for a period of up to five days at a time.

These positions are based at CICA, 10 Clyde Place, Buchanan Wharf, Glasgow G5 8AQ, however, we currently operate a hybrid working business model, subject to business needs.

We offer flexible working 7am - 7pm, Monday to Friday. This role is offered on a full-time (37 hours per week) or part-time working pattern, however we would ask that applicants make themselves available on a full-time, fixed hours basis (9am to 5pm) for the initial training period which takes up to 8 weeks. This is to ensure the best training and consolidation experience for our new Presenting Officers. Additionally, any agreements on flexible working will be subject to business needs and our commitments to attendance at Tribunal hearings., Alongside your salary of £32,827, Criminal Injuries Compensation Authority contributes £8,896 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development


• A working environment that supports a range of flexible working options to enhance your work life balance


• A working culture which encourages inclusion and diversity


• A Civil Service pension with an average employer contribution of 27%


• Annual Leave


• Public Holidays


• Season Ticket Advance