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We are delighted to be working with the Glasgow division of our client as the look to enhance their current Technology team with a highly experienced Incident Manager.

The right candidate will be responsible for leading the response to critical incidents across our IT operations, platforms and applications, ensuring rapid resolution, minimal business impact, and adherence to regulatory and compliance standards. As our client is within financial services we can only consider candidates with extensive experience within this sector - either in an internal Incident Manager capacity or as a third party service provider running services for their FS client base.

This role is crucial in maintaining system resilience, stakeholder trust, and operational excellence in a fast-paced, commercial environment. A large part of this role will be the stakeholder engagement across the business, up to Executive level working closely to keep the CIO and wider Executive stakeholder group across any incidents/ resolutions/ potential risks. We are looking for someone with a technical background who has progressed into a leadership/ senior technology role. A breadth of experience in technology including software is useful - this role will sit across a mixture of third party solutions and bespoke platforms. First and foremost the absolutely core skills in this role involve leading the wider team to quickly identity any issues and drive them to quick resolution to mitigate business impact.

Core skills are:

• Extensive background in Incident Management
• In-depth experience of Incident Management within a regulated Financial Service environment
• Proven track record leading Major Incidents including leading teams on root cause analysis
• Background working within an ITSM/ ITIL environment
• Logical thinker with proven incident and crisis management experience. * Senior Stakeholder Engagement * Continuous Improvement
• Regulatory & Risk experience within regulated Financial Services business - ensure incident documentation and actions comply with internal risk frameworks and external regulatory expectations
• Mentoring & Leadership - play a key role in coaching the wider team on incident management, promoting best practices in operational resilience, and help mature the incident management framework
• Based commuting distance to Glasgow for on site work