Cara Erskine had worked with kids, graduated from university with a law degree and was looking at completing a masters in community education.
So how did she end up owning and managing The Carradale Hotel on the remote and beautiful east coast of Kintyre?
Let’s find out more in a tale that proves just how welcoming the hospitality sector can be to new recruits who arrive with transferable skills and bags packed full of enthusiasm.
From legal eagle to hotel hawk. It’s quite a leap?
That’s true, but despite my law degree, owning my own hotel has always been the ultimate goal. I have a passion for delivering excellent quality in all areas of the hotel trade.
When the opportunity came up to secure The Carradale Hotel, I knew it was meant to be.
So what’s it all about?
We’ve just begun recruiting and so we’re still quite a small team. I do find myself becoming housekeeper, barmaid and concierge!
The Carradale Hotel is a grand old lady and so we’re lavishing her with some well-earned TLC – this means I also find myself in the role of project manager, speaking with plumbers, joiners, roofers and electricians.
I also spend a lot of my day dealing with administration, marketing and ensuring we are compliant with ever-changing legislation.
What about skills and qualifications?
Life skills are hugely important in the hospitality industry. My own experiences travelling mean I know the high levels of service that are acceptable and how giving that bit extra makes a difference between a good experience and a great experience.
A lot of skills can be learned on the job – we’re always keen to hear from people who are self-motivated and can work on their own initiative.
The qualifications needed can be gained by online study. Like many other things in life, this requires hard work and patience.
I’m also really keen to develop our staff by enrolling them in formal courses and in-house training.
Best bits and bad bits?
The best bits are interacting with customers and guests. I still enjoy meeting new people every day. The satisfaction of providing someone with a fantastic experience is incredibly rewarding.
Worst bits, easily, are the long hours from that early breakfast service!
Top tips for success?
Employ the right people with the right skills and remember how important your staff are. And, of course, don’t miss out on career opportunities with s1jobs!
Finally, where will you be this time next year?
On a cruise, having enjoyed a very successful summer season.
For the best roles in Hospitality, Catering and Tourism visit s1jobs