Roll up your sleeves, take a bite out that energy bar and settle in for the summer.
If you work in a call or contact centre for any of a range of key services, in summertime the living is anything but easy.
In fact, it’s so busy many organisations are scaling up by taking on new people to help meet demand.
While you keep an eye on s1jobs where all the best vacancies are posted, we can help get you ready for action, with some of the hot spots where the heat is being felt this summer.
Breakdown services
Roadworks, high temperatures, summer downpours and queues for festivals are the perfect recipe for motoring mayhem. As cars overheat calls to breakdown services escalate.
If you’re on the receiving end, you’ll have to manage the frustrations of motorists stuck on the hard shoulder and desperate to get moving again – your calm demeanour, reassuring voice and positive action will let them know help is on the way.
What to watch out for: Domestic disputes where a couple are arguing as you try to take their details.
Solution: Patience. Bucketloads of the stuff.
Travel Insurance health advisor
Once someone has notified their insurer they’ve fallen ill or fallen over while abroad, it’s your job to talk to them, establishing symptoms and organising medical care.
You’ll have to keep in touch throughout their treatment and sometimes set up a fast way home.
What to watch out for: Sun stroke and other conditions can reduce someone’s ability to think clearly and provide information. You’ll have to be a bit of a detective, talking to family members or fellow travellers.
Solution: Keep on talking. Health conditions can change rapidly and you may have to gain authorisation for more treatment at short notice.
Airline help-desk
Cross your fingers Iceland’s volcanoes behave themselves and there are no more power failures at airports – otherwise you may find yourself inundated with calls from travellers stranded or unable to start their holiday.
Lost luggage and delayed flights are also a cause of friction and some travellers are so jetlagged they don’t hold back.
What to watch out for: Unhappy fliers who could make their complaints go global through social media.
Solution: Information is what people want. The more you can tell them the less likely they will take complaints online.
Be cool and find all the latest Call & Contact Centre roles at s1jobs.com