On s1jobs you can regularly find openings in the call and contact centre industry, covering everything from telecoms and retail to healthcare and banking.
It’s a truly vibrant industry and, if you’re the social sort who likes to spend your time with other people, there are plenty of opportunities to work as part of a large team.
And, believe us, there’s never a dull moment.
Some of the silliest and unintentionally hilarious queries that come in are comedy gold.
Of course, as a true professional you always remain focussed and calm . . . so how would you react when dealing with these genuine inquires?
Caller: What time does your website close?
Call handlers for large organisations such as local councils usually deal with general inquiries – such as wheelie bin collection times or council tax payments – but you will get odd queries such as this one.
Bear in mind, many of your customers may be of a generation that did not grow up with the internet or computers, so patience is always a virtue.
E-Mailer: I’ve been ringing your 0800 1700 number for days and can’t get through.
Response: I’m sorry, Madam, those are our opening hours.
Not everyone digests information in the same way. What may seem obvious to some can be confusing to others. Sometimes all that’s needed for the best customer service is a polite wee nudge in the right direction.
Caller: I’d like to speak to your area manager.
Response: Certainly, sir, where are you calling from?
Caller: My living room.
Okay, so your mission to ensure customer satisfaction doesn’t always hinge on complex problem solving. Sometimes all it takes is knowledge of your caller’s local geography.
IT support: Can you right-click on the desktop.
Customer: Okay.
IT support: Did you get a pop-up menu?
Customer: No. I wrote click and nothing happened.
Call centre support for computer, phone and internet users is increasingly important as the world relies more and more on digital connectivity. If you have top IT skills – but can use everyday language to help newbies – your talents will be invaluable.
Caller: I need to speak to someone about a licence for a crocodile farm.
Call centres are vital to the successful delivery of services – so, even the most bizarre requests have to be taken at face value and some require lateral thinking. In this instance the caller was given the number for the RSPCA!
For a wide and varied range of call and contact centre vacancies visit s1jobs.