At the heart of all great Customer Service is one common goal: to help humankind.
Okay, so that sounds like a corny line from a Marvel movie but it’s true nonetheless.
Helping others is what it’s all about and this brings immense satisfaction: as a customer service adviser you’re helping to resolve problems and make someone’s day.
That doesn’t apply only to members of the public.
It applies in the workplace, too, where colleagues might like extra motivation and co-workers may need some daily guidance.
And this is where the customer service manager shows why they deserve a bigger salary, added responsibilities and the lead role in a team.
If you’re looking to become a leader, it’s important you know how to help. These are the skills you must have.
Co-ordination
Although most customer service work is done communicating one-to-one, to get the best results day in day out does require coordinated teamwork.
As leader, it will be your responsibility to create that all-important team spirit and ensure the work is done smoothly. It takes a balance of motivation and maintaining a firm grip on weak links.
And remember: management isn’t a role for someone who dislikes organising paperwork or chairing meetings.
Mentoring
Some new starts will need extra support on a hard day and it’s your job to make sure they know they can always ask for help.
Beyond that it’s also important to put in place an environment where learning new skills is accepted as part of the day job – continuous improvement comes from your leadership.
Hands-on approach
Some employers believe the more promoted the role, the further from customers you might feel – but a great customer service manager is never too far from the frontline. In fact, the experience gained at adviser level means supervisors can deal with “I want to speak to your line manager” requests swiftly and professionally.
Forward-thinking
As a manager you will also be expected to assist with formulating company strategies and shaping their business ethos. This takes in everything from product and service development to formulating the style, tone and language of customer service operators.
Be a go-getter
Right now many companies in Scotland are placing first-class customer service as their number one business priority. Why not show them you have what it takes to lead their team to success with vacancies in Customer Service from s1jobs?