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Every day across Scotland sales professionals are doing what they do best: making their customers and their companies happy.
Sometimes, however, a lot of work goes into a potential agreement yet the signature is never put on the dotted line.
That’s why s1jobs bring you . . . the top 10 ways to seal the deal.
Be personal
Real people not robots seal deals. Whether it’s by phone, email or in person, trotting out a scripted sales pitch is as engaging as a dinner date with a pillar box. Get to know your client’s needs and build a rapport, however, and being your wonderful self will work wonders.
Be knowledgeable
All potential clients will have questions and, if you’re going to be successful in sales, you need to be able to answer them in detail and promptly. To help, always have paperwork with you to refer to, whether it’s the details of the product or service or a copy of the normal contract.
Be timely
Latecomers to the party rarely get to enjoy the sausage rolls. So, if you’ve arranged a meeting with a client, be on time. Similarly, never put off responding to missed telephone calls or emails ‘that can wait until Monday’. The best sales agent strikes while the iron is hot.
Be trustworthy
Thanks to her work ethos and quality control, Granny Ina could sell beer to the Bavarians. So take a leaf out of her book and make your client feel comfortable in the knowledge you have their best interests at heart. Your reliability in meeting their aspirations will make you a winner.
Be prepared
Many clients will have researched your competitors. This means you have to do the same before any deal can be done. So, along with information about your client or their business, get a handle on what your rivals may be offering.
Be clear
A healthy working relationship with a customer is built on good communication, whether this is in a face-to-face parley, over the telephone or via email. This means outlining the deal in detail, being patient with questions and never leaving room for confusion.
Be sharp
In sales, opportunities must be seized. So when a customer asks for money off or an upgrade, meet their cheeky ‘chancing-it’ with your own by asking: “Absolutely, but if I do this, will you sign today?”
Be cool
Often there can be a deal galloping towards the finishing line but a nervous salesperson will shoo it all the way back into the stable by blathering on and on. Don’t be tempted to fill silences: allow your customer the space to come to you.
Now seal the deal by landing a brand new job in Sales with the latest vacancies from s1jobs.