There are two kinds of call and contact centres, in-house and outsourced, and on s1jobs you can find vacancies for both.
In the first, you work directly for the organisation that provides goods and services to its customers. In the second, the back-up and support functions have been contracted out.
In either case, your role remains the same: to deliver top quality help and advice and resolve issues speedily.
So does it matter which one you choose?
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Well, if you’re building a long-term career in the industry it’s probably helpful to have experience of both because each can offer valuable lessons.
In-house call centres are very close to the organisations they serve. You’re one of the employees, part of the team, a key player in the success of the business and you’ll be in line for all the company perks.
Working outsourced, you’ll be just that teeny bit removed but you’ll be part of a much larger organisation, one whose business is call-centre focused so the training and professional development opportunities will be bigger too.
In both cases the location is likely to be similar – either in an out-of-town business park or in a city centre commercial district, as even in-house call centres don’t operate from prime retail locations.
However, in-house can mean just, that as some organisations who run their own call-centre functions are enthusiastic supporters of home working.
Before choosing one kind of call centre over another, it’s worth determining your own priorities. Do you like to feel part of a team, close to the action and integrated into an organisation? Then in-house work might be the solution.
On the other hand, if you want the challenge of working for a company that delivers services to a number of different organisations and provides greater training and networking opportunities, then out-sourced is the answer.
To find out if either can really deliver what you want, use your interview time to ask searching questions and get a feel for how each business operates.
Sometimes it’s as much about the culture of an organisation as it is about hard facts so find out as much as you can before coming to a decision.
Because the bottom line is, if you’re happy in your own job, you’ll deliver a great service to customers. And that’s the sort of win-win situation we’re very keen on at s1jobs.
For in-house and outsourced Call & Contact Centre vacancies visit s1jobs.