Working from home has its ups and downs. It’s one thing avoiding the morning commute but what about missing the office chat: how can you discuss potential storylines in series two of The Bodyguard?
As more companies look to home working – in the past decade it’s increased by nearly a quarter of a million – not having to put in a 9-5 in a dedicated office is becoming an attractive prospect for both employers and employees.
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By 2020 it’s reckoned half of the UK workforce could be working remotely.
Call and contact centres have been at the forefront of home working, recognising the benefits of accessing a wider pool of applicants, cost savings and reduced sickness levels.
Vacancies for home-based customer service advisers frequently pop up on s1jobs with salaries up to the £16,000 mark. Having a dedicated home office space, free from background noise, is usually a pre-requisite, along with internet router, landline and broadband connection.
There’s no doubt this way of working requires self-motivation, self-discipline, focus and concentration . . . but what else does it take to be a successful home worker?
Keep it professional
Avoiding interruptions can be a challenge but family and friends, even the postman, need to know you can’t be disturbed during your office hours. Put a note on the door telling callers not to ring the bell and turn off your personal phone.
Be disciplined
As tempting as it is to work in your PJs all day, a typical morning routine such as showering and dressing, although not necessarily into something smart, is good for your professional head.
Make time for face time
Human contact is vital for remote workers so go to meetings, events, training sessions and outings as often as you can. Some call and contact centres even have remote coffee lounges where you can have a blether with your team mates.
Stay out of the kitchen
Don’t underestimate the call of the biscuit tin at 10am/noon/3pm. The same goes for emptying the washing machine or putting the bin out. Save these distractions for your lunch break.
Check in
Set a time each day or week for a regular check-in with your manager and colleagues. This way you’ll feel not only more accountable, but it’s a reminder that you’re part of the team.
Don’t go stir crazy
Avoid cabin fever by separating your work and home life. Leave the house at lunchtime or after you finish your shift. Getting out for a walk or popping into the garden will keep your mind more alert and your body less desk-shaped.
Make yourself at home by checking out all the latest Call & Contact Centre vacancies at s1jobs.