It’s the holy grail of customer service: the personal touch. Survey after survey has found what customers crave above all else is to be treated like an individual, not a number. That’s true whether you work front-of-house roles in restaurants and hotels or in contact centres dealing with queries, orders and bookings. If you’re the […]
This time it’s personal! Read More »
Customer service can make or break relationships but very often agents are told only what they should say – not what they shouldn’t. Don’t worry: s1jobs is here today to keep you right. So, never, ever say: “Sorry, it’s the company policy.” You represent the company, therefore you are the company and so you’re
Things you should never say in Customer Service Read More »
The opening this month of the new Queensferry Crossing brings a grand finale to one of the largest infrastructure projects in Scottish history. But even before the Champagne corks had popped, another massive construction project was already underway in the Highlands. The task of dualling 80 miles of the A9 from Perth to Inverness will
Get in the cone zone! Read More »
Fed up with your daily commute – the long wait for a bus that doesn’t turn up or the packed train delayed by mountain goats on the line? Are you paying a small fortune for a parking space as the only alternative to dodging traffic on your bike? Well the good news is your daily
Want a new career? Make yourself at home! Read More »
When it comes to complaining we’re spoiled for choice these days. We can call a company and ask to speak to a manager, send an old-fashioned letter, fire off an email or air our grievance in 140 characters on Twitter. Or we could go straight to the big boss. More and more high-profile bosses are
Top that for customer service Read More »
You didn’t get to sleep until 3am again, you’re grumpy, and all you want to do is snuggle back under the covers. While most of us get the back-to-work blues after our summer holidays, teachers get the super strength version – no surprise given seven weeks of long lie-ins, South of France sunshine and box
Beat the back-to-school blues Read More »
You may have a BA (Bachelor of Arts) or a BSc (Bachelor of Science). You may be a NQT (Newly Qualified Teacher) but fully up to speed on the CFE (Curriculum for Excellence) and hoping your next class will be G&T (Gifted and Talented). Welcome to the world of acronyms. The teaching profession is stuffed
Acronym alert: know your letters Read More »
At s1jobs we love to get down to the nitty-gritty of jobs and then share everything we can about their highs, their lows and everything else in between. So where do we begin with the role of administrative assistant? Well, first we asked a core group of new starts: what is your favourite part of
Be bold and break down barriers Read More »
So you quite fancy the idea of meeting new people, learning new clerical skills, enjoying a go-get-em environment . . . and getting paid. A fine ambition! So what do you need to do to make this happen: spend your day watching reruns of The Weakest Link? No! You take our Quick Quiz to find
Are you ready for admin? Take our quick quiz Read More »
All jobs are essential, it’s just that some jobs are more essential than others. A good bookkeeper, for example, is absolutely crucial to the success of any business. After all, they must keep their eyes on the bottom line at all times. In a nutshell, a bookkeeper deals with the day-to-day tasks involved in managing
Start a new chapter as a bookkeeper Read More »
