How to deal with excuses

It’s a wheeze as old and cheeky as Grampa Jack’s laugh: “But I only pay half that every month with my current provider!” Customers who want the best deal on their service will often offer a little fib about how much they’re spending with a rival company. What can you do as a call or […]

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How to work smarter not harder

We’ve all heard the phrase ‘work smarter not harder’. Well, there’s nowhere better to see this in action than the factory floor of 2019. Forget everything you thought you knew about traditional production and assembly lines. Today’s factories have moved into the ‘fourth industrial revolution’, or Industry 4.0, with the introduction of ‘smart factory’ operations.

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