Did you know there’s a subtle difference between customer service and customer care? Customer Service is the advice a company gives about its products or services, usually by answering incoming calls and emails. The goal is to inform and advise, thereby raising the level of customer satisfaction. Customer care, on the other hand, is all about […]
Caring for the customer Read More »
Deciding which career path to head down isn’t always easy when you reach a crossroads. You need to be the best in your chosen specialism. Identifying a niche where you can position yourself as the go-to expert gives you the space to shine, bringing extra value and providing something no one else can do quite
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One of the most important parts of the job for those who love working on the frontline of Sales , Customer Service or Call & Contact Centres is building meaningful and lasting relationships. It’s not speed dating and there are no wine or roses…but it does involve changing customer perceptions of you from being a stranger who sells
How to build lasting relationships Read More »
A growing number of companies in the UK are turning to modular building to speed up the pace of construction. Unlike traditional builds, modular homes and offices are created off-site then delivered to the desired location to be erected. Often quicker to construct – a recent McKinsey report found modular construction can shrink schedules by
Think inside the box Read More »
What does it take to be excellent at Lidl? With over 700 stores, 13 regional warehouses and over 20,000 employees in the UK alone, it’s clear we don’t like to stand still. It takes all kinds of people to keep us moving. We’re all different, that’s what makes us stronger. But wherever we are, whatever
The Lidl Blog Series: What we look for at Lidl Read More »
Health and Safety rules are much more than the small print contained on clipboards. They’re integral to the successful management of any construction site or trades project and do an important job protecting everyone’s well being. Of course, this doesn’t mean all the regulations make sense. From the silly and sublime to the really ridiculous,
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For Anne Okafor a job in the construction industry has always been a dream role. “It’s true: I love construction! The variety is one of the best things about this industry. No two days are the same,” she says. “The people make it so unique – I meet people from all backgrounds, all ages and
Meet the expert Anne Okafor Read More »
Spare a thought for poor Mario who was stripped of his most important role: plumber. Yes, it’s true. A profile on Nintendo’s Japanese website revealed the moustachioed maestro of gaming no longer has his day job. “All around sporty, whether it’s tennis or baseball, soccer or car racing, he does everything cool,” it said. “As
Meet the expert Tom Plumb Read More »
With the exam results delivered in Scotland, for many youngsters it’s time to choose which direction to take from here. While some will be heading off to further education, others may be looking instead for apprenticeship positions. Search thousands of jobs now at s1jobs. Once upon a time, these were viewed by some as somehow inferior
The new age of apprenticeships Read More »
Call centres have changed dramatically since they first appeared in the 1980’s. Back then they were as big as footballers’ perms and pop stars’ shoulder pads. Hundreds of agents sat in long lines of noisy phone stalls, taking and making calls. Now, however, we live in a digital age where phone calls, emails, text messages,
Job focus: the contact centre manager Read More »
