Being the call or contact centre manager isn’t easy. You’ve got to be confident, a leader and have an upper lip that’s stiffer than Basil’s Brush. But this is also a very rewarding career with a rather enticing pay scale. The way customers and companies are approaching telecommunications customer service and sales is changing, and […]
The floor’s all yours . . . how to secure that big job and smash targets Read More »
How often have you heard someone called a “born salesman”? Well, while it’s true some people do have a flair for the role of selling ice-makers to the Inuit, success in sales is achieved by much more than being born with a silver tongue and a winning smile. That’s particularly true of the Outbound Sales
The Outbound Sales Adviser Read More »
Independence is a virtue, for sure, and it can be tempting to think we can do everything all of the time for ourselves. But as wise Bono-san points in his song about Ikea furniture: sometimes you can’t make it on your own! That’s why gathering many talents together is how an organisation does its most
Call & Contact Centres: A machine of so many parts, but all working together Read More »
Whenever we hear the word laboratory it’s impossible not to think of poor Beaker from the Muppets, long-suffering assistant of Dr Bunsen Honeydew, holding an exploded vial, with his hair on fire. So when we heard a new laboratory had just opened in Grangemouth, we feared the worse. In fact, it turns out there’s not
Compliance: how to add that vital spark Read More »
In engineering there really are no boundaries. Show me a challenge and I’ll show you a Scot who has risen to it: from James Watt and his steam engine to Alexander Graham Bell and his speaking machine. But are the stars one step too far? Not so, it would seem, as the race hots up
Engineers, get ready for lift off! Read More »
With the recent job losses in the Oil and Gas sector, many engineers have found themselves having to look for new arenas and new skills. The career transition can seem sudden and rather daunting – just ask One Direction’s Zayn Malik – but now a new Training Academy is leading
Expert Interviews: Welcome to the Engineering Training Academy Read More »
Hold on to your electrometers and batten down the mainframe, people! Scotland is about to see a change in its NHS . . . and IT will be at the heart of it. A new public tender has been issued by the NHS National Services Scotland as part of a cunning masterplan to help transform
NHS issues tender for major IT contracts – a big HIT for everyone? Read More »
Just one glance on our s1jobs website shows there are more job opportunities in IT out there than there are twerking trophies in Davey’s cabinet. It’s equally true that there is a growing army of job seekers who are highly schooled and highly skilled in the application of engineering discipline to the creation of software.
Expert Interview: Meet the Software Engineer Read More »
So you’re a whizz at managing computer systems. You can process all that information and work through all that jargon that confuses everyone else. You can even problem solve faster than Tianhe-2 completes a Wee Stinker crossword. Understanding and developing new skills in IT comes naturally to you, and you can translate it all
Work in Technical Support? Here’s some tips Read More »
If you asked 9 out of 10 people to conjure up their idea of a ‘typical’ salesperson we’re sure the results would raise an eyebrow or two. For those working in sales, first thoughts turn to someone clad in a cheap suit with a hideous if not ultra-modern hairdo, fake tan and diamante stud earrings
Why Work in Sales? Read More »
