Not everyone can take even the most basic Financial Services for granted. Around the world, an estimated two billion adults lack access to an account at a formal financial institution. Some countries are, slowly but surely, improving by recognising the importance of financial inclusion. The Brookings Financial and Digital Inclusion Project (FDIP) monitors this progress in […]
The vital role of the Paraplanner Read More »
There may well have been a hasty refreshing of CVs all over Scotland recently after an advertisement appeared for two Primary School Teachers to start work this month. The reason? The successful candidates would be heading off – flights paid for – to a small, private school on the Turks and Caicos, the beautiful tropical
How to create your own classroom oasis Read More »
First, Aberdeen City Council offered to pay tuition fees for staff who fancied a go at becoming a Primary School Teacher. Then it was free accommodation for six months for anyone who’d take up teaching in Moray. Now, in the latest bid to tackle a shortage of teachers, local authorities in Aberdeenshire, Moray, Highland, Orkney
The high five reasons to become a Teacher! Read More »
Are we being served? According to the Institute of Customer Service (ICS) the answer is ‘yes’ and ‘no’. Twice a year the ICS conducts a survey into the state of customer satisfaction across the UK – and, according to its latest findings, some of the worst performers have pulled up their socks, though many companies
The importance of making the grade Read More »
We all know the feeling. You take time off work and wait in all day for a new washing machine that fails to appear. Or the lights go out and your electricity provider says they have no-one of your name at that address. On the phone to the contact centre you find your blood begin
Words of wisdom from a front line veteran Read More »
When the washing machine throws a hissy fit or the Tinterweb goes to sleep we expect to be able to lift the phone and have someone sort it out. Pronto. This is the world of 24/7 – the ‘always on’ culture of instant connectivity and solutions on tap. Want to talk to someone about your
Why Call and Contact Centres are our new flexible friends Read More »
We’ve all heard a joke about Scotsmen and their money, haven’t we? Even Shakespeare had a dig at the ‘stingy Scots’ in Macbeth. Every year, however, when Comic Relief comes around, the Scots dig deeper in their pockets than any of the other parts of the UK, shaming more affluent areas of the country with
Why it counts to be Scottish in Accountancy Read More »
Back in 2007, two blokes and their pet dog set up a brewery in a factory unit in Fraserburgh and sold their beer at local markets from the back of a beaten up old van. Less then a decade later and Brewdog is sold in 55 countries and operates a chain of bars that stretches
Discover why independence can be so liberating Read More »
We managed to get a hold of everyone’s favourite oracle, Davey, for some top tips on getting a job in Dundee. We’ve asked him important questions about living and working in the city. Davey, if you’re looking for a job in Dundee, what kinds of jobs are you likely to find? Where else is there
Davey Knows Dundee Read More »
Professional planning made headline news recently when a top Wedding Coordinator in Ireland said what everyone had been thinking for years: children should be banned from the big day! According to newspaper reports, Tara Fay’s bold mission statement was quickly backed-up by an army of mums who for years have had to sit out their
The fun side of taking care of business Read More »
