ChatBots: friend or foe?

In call and contact centres we’ve reached the so-called Terminator moment: the point where the rise of the machines is unstoppable. Yes, we’re talking ChatBots, the computerised voice systems that shout ‘Bless you!’ when you sneeze and know ten different ways to say ‘Have a nice day!’ ChatBots just like these could soon be taking

ChatBots: friend or foe? Read More »

Hammer time: make a bid for success

Be honest now; most of us have ‘accidentally tuned into’ Homes Under the Hammer and been sucked into the drama of this nail-biting TV show. It’s sure to remain a national pastime, even if presenter Lucy Alexander has just announced she’s stepping down. But what are the real career opportunities working for an auction house? While

Hammer time: make a bid for success Read More »

The Job Interview starring YOU

Have you seen Channel 4 programme The Job Interview, which follows a real-life recruitment process? Talk about watching through your fingers. Not since The Apprentice has a TV show featured such toe-curlingly awkward moments. There’s no denying trying to impress in an interview is a high-stress activity. And with Barclays the most recent bank to

The Job Interview starring YOU Read More »