If you think the number one line used by an IT help desk is ‘Have you tried rebooting?’ this may not be the best workplace for you.
The truth is working as a tech guru takes knowledge, patience and enthusiasm. This is a high-paced environment and every query, from a frozen screen to an overheating hard drive, is an urgent matter for the caller.
If you’re looking for a role in IT, the help desk is a popular entry point into the profession as it’s a great place to become tech savvy and hone your people skills.
Here are top five ways to make a success of it.
If in doubt, shout out!
Sometimes you’ll not have an answer straight off the top off your head. And that’s perfectly okay; no one can know everything.
If you haven’t dealt with an issue before, there’s a good chance someone else on the help desk team has, so never be too proud or too bashful to ask for help.
If a particular problem has everyone bamboozled, check online forums.
Don’t let difficult people create a difficult job
Some callers have urgent deadlines and some may be facing a recurring error. Naturally, anxiety or frustration can make them tetchy. This is when being calm, thick skinned and focussed on the problem rather than the person will help.
Patiently listening then delivering on your promise to help removes all the pressure – while giving you immense job satisfaction.
Stay up to speed
The world of IT is constantly changing, as software and hardware evolve faster than a tuatara lizard.
If you truly love your work, reading s1jobs’ IT blogs can help keep you informed – as well as prep you for those new job opportunities.
Harness the power of challenges
Sometimes you’ll have a particularly busy and challenging day. Maybe Agnes forgot her password for the third morning in a row or Boris spilled his coffee on the keyboard again.
On days like these remember this role is helping you to perfect your skills and forge a rewarding career in IT.
Proving you can provide top support every day, even against the odds, means gold stars on your CV.
Finally, let yourself love the job
You love IT, you love your salary but remember to let yourself love your job.
Your role is to be there every working hour of every day, always on hand to help people in trouble.
So that feeling you get of being a superhero leaping into action? It’s okay to enjoy it.
Help yourself to the latest roles in IT with s1jobs.