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People have been getting around on two wheels for almost 200 years but it’s only now that the bike is really coming into its own.
Millions of people cycle almost every day of the week and their number is growing, encouraged by initiatives to get motorists out of cars and into eco-friendly transport.
Cycling is the easy answer to travelling around overcrowded cities and a solution to the health issues raised by obesity.
You’d think there was nothing to it but swinging a leg over the crossbar and pressing down on the pedals but in order to get as many people as possible cycling safely, a whole customer support system has become essential – and new customer service jobs have joined the bike mechanics relied on by cyclists.
Bike-sharing schemes
These are becoming increasingly sophisticated with apps used to unlock bikes at hubs around cities. Some schemes are station-free, which means riders can pick up bikes and leave them anywhere they like.
When customers have issues with paying for use, locking or unlocking bikes – as well as reporting damage – customer service professionals are there to provide essential support and keep the wheels turning.
Cycle Networks
National schemes operate cycle routes across the UK but as well as engineers and construction workers putting down hard surfaces and painting them green, customer service staff spend their time in community engagement, helping to organise grass roots initiatives and encouraging more people to live active lives.
Working on these kinds of projects demands great customer service skills, often nudging people to try out bikes for the first time.
Brand back-up
Cycle retailers aren’t just about selling bikes. They also provide back-up, servicing and repairs and the staff who fill these roles have to have in-depth product knowledge.
They’ll spend their time answering technical questions, analysing problems through online chats or over the phone, booking servicing dates and fulfilling guarantees.
Insurance
Bikes have a bad habit of being stolen, having their wheels buckled by potholes or being run over by Granny Ina’s reverse parking while padlocked to railings. Dealing with cycling claims keeps customer service staff at insurance companies very busy indeed.
If you’d like to get back in the saddle by landing a new role in Customer Service, check out the vacancies on s1jobs.