Have you great listening abilities, a genuine desire to help people and bucket loads of common sense? Then you shouldn’t have any difficulty landing yourself one of the great customer service positions available through s1jobs.
You may not recognise it, but you also have all the skills to help businesses stay out of the red.
Why? Because a lack of customer service know-how is costing companies a whopping £37 billion every year – and unless they find the right people to help them get back on track some brands look set to loose customers, reputation and profits.
The Ombudsman Service has been looking into this and have discovered complaints against British firms increased by three million last year, reaching a total of 55 million.
That’s a whole lot of unhappy customers and it is costing firms dearly. According to Chief Ombusdmand, Lewis Shand-Smith, this might be just the tip of the iceberg, as many issues go unreported.
He says: “This research shows much more needs to be done to make the customer ‘king’ from a customer service point of view.
“The problem is 63% of consumers feel disillusioned and feel resigned to poor service, and no longer trust businesses to do the right thing.”
Most often sent to the naughty step was the retail sector, which accounted for 24% of reports. But not everywhere is getting it wrong.
Waitrose, Iceland and Marks & Spencer have topped a Which? supermarket consumer satisfaction survey.
Shoppers gave Waitrose the award for best in-store experience (that’s no surprise, it’s Granny Ina’s favourite hang-out).
The consumer group said Iceland was voted best for online, closely followed by Ocado, with Morrisons in third and the M&S Simply Food chain won the convenience store category.
Which? surveyed more than 7,000 UK shoppers, asking them to rate stores and online operations based on their experience in categories such as quality, value for money, service from delivery drivers, how easy it was to find products, and whether shoppers would recommend the retailer to a friend.
Which? said customers were particularly happy with Iceland’s convenient delivery slots and friendly drivers, helping it to top the online category for the second year in a row.
The consumer group also said Waitrose’s helpful staff had won over shoppers in the in-store survey, with customers saying its spacious store layouts made groceries easy to find.
Meanwhile garden bird food label Birds & Bees has just picked up a Trusted Service award after topping a poll for customer satisfaction.
The results were taken from customer feedback over a 12-month period and the award recognises online businesses that deliver exceptional products and service.
To get to this level takes good systems and exceptional management, but most of all it comes down to individuals, those who are willing to go the extra mile to keep the customer happy.
Could that be you? Find out with the latest Customer Service vacancies on s1jobs