How good are you at meeting customers’ needs? Can you put people skills to good use, helping to sort out problems, ensuring complaints are fixed and doing your best to make sure services or products are delivered on time.
Naturally, you’ll know when you’re getting it right but what does it feel like from the other side?
We asked some happy and not-so-happy customers about what’s worked for them – and what’s driven them batty.
Our quick survey shows that, in the end, it all comes down to the little things.
So, if you’re keen to apply for a top Customer Services role with one of the employers on s1jobs, what better guide than these first-hand accounts to steer your way?
Always deliver on promises
I’ve been trying to get hold of old mobile phone bills for really important accounts. After two months spent down the line and numerous reassurances they’ve been sent out, I still don’t have them. It’s promising one thing then doing nothing that’s most annoying when you’re on a deadline.
Colin, Dundee
Take time to be considerate
I was getting my central heating replaced during the coldest week in January and the Customer Services team ensured I had hot water all week, only arranging for it to be switched off when absolutely essential – despite the fact it made the job harder for the engineers.
Louise, Penicuik
Hello? Hello? Don’t give the silent treatment
I phoned up to query my electricity bill and was put on hold for five minutes. What annoyed me was not the wait but being left on a completely silent line. I didn’t know whether or not I had been cut off. It was like being left in limbo.
Brian, Cumbernauld
Fix the fault first time
On three occasions now my dishwasher has failed within five minutes of the engineer packing up his kit and assuring me that he’d fixed the problem. The dishwasher is less than a year old and I’m now fighting with the manufacturer to get it replaced – that kind of Customer Service really doesn’t wash!
Theresa, Giffnock
Be thoughtful and follow up
After our cat died my vet sent me a note saying how well I’d looked after our family pet during its final illness. Nothing could be done to save our Siamese in the end, but taking time to send those words of kindness helped to soften the blow of losing her. It’s often the small things that make great Customer Service.
Joanne, Clydebank
Find your role in Customer Services with s1jobs.