Do you have a background in nursing or social services? Are you a trained counsellor or therapist? Then there’s a role for you in the charity sector.
Here your skills are needed to staff the special call and contact centres that provide help and advice to people in all kinds of difficult circumstances.
Working on a charity call line is a rewarding way of putting your experience to good use. To do it you need to be a great listener, be willing to spend as much time as it takes for someone in distress to explain how they are feeling and be able to source what help they need.
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Thankfully, you’ll have the support of an organisation that’s dedicated to making life better for people with medical, mental health or other conditions, so you’ll always have a range of practical tools at your fingertips.
On s1jobs you can find a whole range of interesting call and contact centre jobs but, if you’ve specialist skills, it makes sense to target those roles where these can be used to their best advantage.
You’ve the talents needed to make a difference and there can be no more rewarding role than one in which you help people overcome their problems or provide a sympathetic ear when someone feels alone.
From cancer charities to organisations that help people to manage anxiety and depression to support services for families of people with autism or dementia . . . the range of work carried out by the charity sector is incredibly wide-ranging.
Work in a call centre for one of these groups and you’ll be using your expertise and the resources of the charity to deliver frontline care.
This could be giving medical advice over the phone, putting a caller in touch with social services, arranging for befrienders to become involved or helping to deal with some of the financial issues that can arise when someone has a long-term medical condition.
In this kind of role, no two days are ever the same but what doesn’t change is the importance of the work and the level of job satisfaction you’ll get from doing it.
So if you’ve great communication skills and a background in a relevant area, why not move your career into a job where your voice could make the world of difference to someone at their moment of need?
For all the latest Call & Contact Centre vacancies visit s1jobs.