It’s no secret the Scottish accent is the sexiest in the world. Who can resist the dulcet tones of Sir Sean Connery, Ewan McGregor or Isa from Still Game?
The popularity of the Scots lilt across the globe is due, in large part, to its perceived trustworthiness and competence.
So, it should come as little surprise the Scottish accent is frequently cited as one of the best for call and contact centre staff – and that Scotland is dubbed a ‘call-centre nation’, with approximately 400 call and contact centres operating in the country, employing upwards of 108,000 people.
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Let’s take a closer look at some of the big names basing their operations in Scotland who take advantage of Scots’ voices.
Sky high
Satellite giant Sky has based its contact centre operations in Scotland for two decades, with operations located across the country. The company, which offers satellite TV, broadband and telephony services, is the single biggest call centre employer in Scotland.
Contact centre staff typically assist customers with their accounts, billing, and technical issues.
As well as an attractive salary package, staff can also enjoy free Sky Q, incentives throughout the year, private healthcare and even some high street retail discounts.
Help is on hand
Launched in 2002, NHS 24 provides telephone and online healthcare advice to the people of Scotland. It’s estimated the service takes 1.5 million calls annually, at 15 main and local contact centres, across the length and breadth of the country.
Employing both clinical and non-clinical staff, NHS 24 also utilises webchat and social media to engage with users.
All NHS 24 staff benefit from career development opportunities, including study bursaries and classroom based courses, as well as NHS discounts and enhanced pay for out-of-hours working.
Money matters
Owned by the supermarket heavyweight, Tesco Bank operates two call centres in Glasgow and Edinburgh, with around 3900 staff based between here and their Newcastle contact centre.
Dealing with the banking needs of more than six million customers, call centre operatives can expect plenty of career development opportunities, a financial services qualification and a coveted Tesco discount card.
Whether you’re lucky enough to have a Scottish accent or not, a challenging new role in the world of Call and Contact Centres could be just the ticket for the right candidates.
So make sure your voice is heard by heading to s1jobs to search the latest Call and Contact Centre vacancies.