Never been to Lanarkshire? You’re missing out! Not only is this the geographical heart of Scotland’s Central Belt, it’s the energetic hub of an extended business community, with activity in every sector, from tourism and leisure to renewables and finance. It’s a small region that packs a big punch! Its proximity to Glasgow and Edinburgh […]
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Remember the Spice Girls? Yes, they knew what they wanted, what they really, really wanted. Apparently, that was to “zigazig ah”. But if you’re looking to enjoy a successful career in customer service, sales or the call and contact centre sector, you may well spend time asking yourself what is it that customers really want?
What do customers really want? Read More »
What a bunch of gobbledygook! Whether you’re guilty of using it or have to suffer colleagues using it endlessly, there’s no denying workplace jargon rubs most of us up the wrong way. So, let’s name and shame the kind of wordplay that would make even David Brent cringe . . . and explore why you
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Temporary work positions are gaining popularity, particularly as the labour market fluctuates and more people seek more flexible working conditions. Recent findings by the Royal Bank of Scotland show the number of permanent staff across the country has fallen for the first time in two and a half years. So could this be the start
The temptation of the temporary Read More »
Calling all legal eagles! How tech-savvy are you? If the answer is ‘not even a little bit’ then read on… Like every other major industry and profession, technology has infiltrated the legal sector and dragged it, powdered wigs and all, into the modern era. No more dusty tomes packed with antiquated jargon – it’s AI
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Do you live to work or work to live? If it’s the former, congratulations! You must have found the perfect role on s1jobs! If it’s the latter, congratulations! You’ve realised having control of your operational hours offers the best work-life balance. Can’t figure out where you fit in? Congratulations! You’re the ideal candidate to search s1jobs
The long and short of flexible working Read More »
In the run up to International Literacy Day on the 8th of September, a new campaign is aiming to make Scotland the world’s greatest nation of storytellers. The Every Day’s a Story Day scheme is urging parents and staff in nurseries, schools and colleges to place a renewed emphasis on storytelling. Organisers Early Years Scotland
Ever since Sir Alexander Fleming invented lifesaving antibiotic penicillin in an accidental experiment with a mouldy sandwich, Scotland has been at the forefront of producing medicines. And right now we’re enjoying a boom time in this specialist area of manufacturing. This is reflected in the building of the new Medicines Manufacturing Innovation Centre (MMIC) in
Big pharma, big opportunities Read More »
Oh dear! Another day and another calamity in Brexit with all camps now dug in deeper than the turnips on Grampa Jack’s allotment. When the conversation stalls to the point of becoming stagnant how do leaders overcome the impasse and move on? Well, in business senior managers know that doing nothing is simply never an
The art of tactical negotiation Read More »
Did you know there’s a subtle difference between customer service and customer care? Customer Service is the advice a company gives about its products or services, usually by answering incoming calls and emails. The goal is to inform and advise, thereby raising the level of customer satisfaction. Customer care, on the other hand, is all about
Caring for the customer Read More »
