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You are the one and only

If you work in customer service, you’ll appreciate more than most when others are getting it wrong – parcels that fail to arrive, tradesmen who disappear before the job is finished, shops where you’re blanked while standing at the till. But as a professional you’ll also be one of the first to recognise those individuals […]

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Going bananas for insurance

Guerrilla recruitment methods are being used by all industries to attract bright, young minds. Don’t confuse this with gorilla recruitment, which is an entirely different thing. The first takes a creative approach to finding new staff, such as through chatrooms or social media campaigns. The second uses a silverback called Shabani to front a video

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