Since the days of Ancient Egypt, when the Pharaohs’ architects based their pyramids on mountaintops, nature has served as an inspiration for construction. Today is no different and architects all over the world still find themselves motivated to mimic the natural world. One driver for this is in the face of shrinking material and energy […]
Buildings inspired by nature Read More »
If you don’t pay attention, you’ll pay too much! A bargain is something you don’t need at a price you can’t resist. Yes, Granny Ina’s pearls of financial wisdom have served her well down the years. But if they also chime with your own opinions on finances, you might want to consider a career as
Job Focus: The Credit Controller Read More »
Faster than the Flash, bigger than Godzilla, accountancy is on the rise. Between 2012 and 2016 membership of international accountancy bodies grew by 3.2% worldwide and 2.4% (to 335,000 members) in the UK and Ireland. There’s also been a subtle 0.7% rise in UK and Irish accountancy students in that period. This means there’s more
How to get noticed in accountancy Read More »
The technological revolution coming to the customer service sector is seen by many as the apocalyptic rise of an all-conquering Artificial Intelligence army – sent here to crush job opportunities and customers’ patience. We hear stories of human voices being replaced with the shrill tones of howling machines, who will order us to pay our
Embrace the brave new world Read More »
It doesn’t bear thinking about, does it? A world without customer service professionals could bring panic and anarchy to the streets overnight. This would be a world with no-one to call when your broadband crashes, the brand new fridge floods the kitchen or your car insurance premiums inexplicably rocket. There are five customer service roles,
Imagine a world without customer service Read More »
It’s not often you get good news from the tax man. The latest announcement, however, is most definitely just that. HM Revenue & Customs has just hired 800 extra staff to help speed up its helplines. The move comes after it was discovered a 5600 jobs cut in 2015 had left callers waiting for
A high five for call centres Read More »
We Scots like to be prepared: for four seasons in one day, sporting defeat, or defending our right to have three types of carbs on the same plate. This is because we know it’s best to have all eventualities covered. It’s also why we have fire drills, emergency exits, air safety demos, and first aiders
Know the emergency drill Read More »
It’s no secret Scotland needs more houses. Homes for Scotland, the organisation that speaks for developers, is continually highlighting the need for changes in policy and planning to allow new house building to catch up with pre-recession levels. If you work in property, you’ll know a healthy house building industry is essential for jobs and
Take a walk on the wild side Read More »
In just a few weeks the grouse shooting season gets under way on windswept Scottish moors. These bleak yet beautiful habitats, covered in heather and exposed to the elements, are almost unique to this country and for that reason grouse moors are worth their weight in gold. James McConnell spent 10 years working with one
Great estates: the role of a land agent Read More »
Grampa Jack knows exactly what an IFA is: a blue-rinsed, plaid-skirted lady with the ability to count the contents of a wallet from fifty paces. Yes, Granny Ina has been Grampa’s independent financial adviser ever since that day he invested in a racehorse that turned out to be a retired beach donkey. If you’d like
How to become an IFA Read More »
