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ChatBots: friend or foe?

In call and contact centres we’ve reached the so-called Terminator moment: the point where the rise of the machines is unstoppable. Yes, we’re talking ChatBots, the computerised voice systems that shout ‘Bless you!’ when you sneeze and know ten different ways to say ‘Have a nice day!’ ChatBots just like these could soon be taking

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The Job Interview starring YOU

Have you seen Channel 4 programme The Job Interview, which follows a real-life recruitment process? Talk about watching through your fingers. Not since The Apprentice has a TV show featured such toe-curlingly awkward moments. There’s no denying trying to impress in an interview is a high-stress activity. And with Barclays the most recent bank to

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