Even though the Christmas decorations have been long since packed away, a few twinkling spots remain in the office.
What are those shiny, star-like objects?
Gongs, that’s what they are. Glittering statues handed out by the CCA (that’s the Call and Contact Centre Association) to the top performers in the industry.
Are you one of that elite band? Do you have what it takes to shine?
Getting to the top in this business can be tough. You have to be focused, committed, with a great work ethic and a sympathetic manner.
But, if you can talk the talk and walk the walk, there are top employers on s1jobs who would like to hear from you.
Anne Marie Forsyth, Chief Executive of the CCA, sums it up: “Delivering world class customer service consistently in today’s 24/7 world requires exceptional people who can live up to exacting standards.”
And Paul Clark, Managing Director of global electronics company, Plantronics, says: “Contact centres can be busy, high pressure environments.”
He reckons delivering great customer service is a “hard and demanding” challenge but he’s also chuffed to bits that there are “incredible teams, tireless leaders and amazing projects” to celebrate.
“We love seeing the innovation, determination and passion that fuels you all to succeed,” he told the winners when the CCA awards were being handed out.
So who were the stars who shone the brightest? They came from across the industry. Take a bow Iain Harnett of Tesco Bank, Suzette Bouzane Meadows of KCOM, Brian Muir of Barclays Stockbrokers, Joanna Barker of Sky UK and Lynda Fletcher of MBNA.
And hats off too to the winning teams, including Tesco Mobile, LV=, Capita 02, Standard Life and the DVLA.
These were just some of the top performers who impressed the judges with their can-do attitude and outstanding results.
Let’s hear it also for the Airbnb CX team, the folks in the 02 social media department and the Co-operative Bank for sorting out the financial queries of their customers.
Feel inspired and want to know how to get yourself or your team on the podium at the next awards ceremony?
Well the answer to that is both easy and tough . . . you do it one call, one email and one social media post at a time.
In this world of communication, small things done well are what add up to big results.
For the latest Call and Contact Centre vacancies visit s1jobs.