Inspirational, insightful, educational or just downright funny, advice is valuable in all aspects of life but especially in the workplace.
It’s even more handy to have if it comes from someone who’s “been there, got the t-shirt”.
In the call and contact centre sector, good managers know being thrown in at the deep end isn’t the way to get the best out of new customer service representatives.
Instead encouragement, training and motivation are all vital to help employees reach their full potential.
So we’ve compiled our own pearls of wisdom that we think call centre bosses should pass on to newstarts.
Keep smiling
Go into every call with a smile and an optimistic attitude. Customers can sense positivity and sometimes it rubs off on them too, especially if they got out of the bed on the wrong side that day. Not all calls go as planned but if you start each one with a smile, you’re hoping for the best.
Don’t sweat the small stuff
Understand not every call will be perfect and you can’t always solve everything. Don’t let this burst your big balloon though. If it’s been a tough shift, simply plan today for a better one tomorrow.
Never take it personally
Call and contact centres can be demanding workplaces and the chances are you’ll have some difficult customers to deal with. The key to not becoming stressed about it is to just let the bad stuff slide.
See the bigger picture
Don’t start every day with the aim of counting down to clocking-off time. Instead have a clear goal of what you’d like to have achieved at the end of your shift. That way you’re more likely to see each day as a stepping stone in a great career.
Be the bigger person
Not like a Sumo wrestler but like a small, calm Yoda! Some customers will push you to the limit but always keep a level head. Never find yourself pushing back as that’s not going to end well.
Value yourself
Always take pride in the work you do. You might feel like you’re a small cog in a very large wheel but, if your talents weren’t needed, you wouldn’t be there doing such a great job.
Work at it
Practice makes perfect. Remember, too, that opportunities don’t happen, you create them – so let’s get you into that new workplace with the latest call and contact centre vacancies from s1jobs.