1st Line Support Analyst

FinTech Recruitment Solutions is working with a well-known and global energy business who are looking to hire a 1st Line Support Analyst on a permanent basis. This position is responsible for providing technical support to internal customers, assisting them with hardware and software issues both locally and remotely.

Duties will include:

• Provide technical support by answering support queries either onsite or via phone or email
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be proactive when dealing with user issues
• To log all calls on the call logging system and maintain full documentation
• Respond to enquiries from clients and help them resolve any hardware or software problems
• Maintain a log of any software or hardware problems detected
• Support users in the use of Computer equipment by providing necessary training and advice
• To allocate more complex service issues to the relevant IT Support member
• To arrange for external technical support where problems cannot be resolved in-house
• To ensure that all SLAs are met

Candidates should have IT support experience from either a helpdesk or desktop background.

Get in touch for further information about this role.