Accommodation Assistant

We are looking for a Student Accommodation Assistant to join our Property & Facilities team on a permanent basis; based on site at Bainfield, with travel through the Student Accommodation portfolio (Slateford Road and Orwell Terrace).

The Property & Facilities Team delivers a first-class service to over 1,500 staff and nearly 19,000 students. This team is one of the largest professional services departments within the University and is responsible for the management and development of the University Campuses, Ancillary Facilities, Student Accommodation, Conferencing & Events, Catering, Facilities Services, Print & Document Services, Logistics and Engage gym.

This is an exciting opportunity to work as part of a team who are at the heart of the university.

The role

As a Student Accommodation Assistant, you will provide operational support within the accommodation team for the management and control of University managed student flat developments within the city centre.

Duties Include:

Provide front-line advice and assistance to new and existing student tenants on a wide range of issues relating to student accommodation, such as tenancy and repairs issues, rent and arrears information, allocation procedures, inter-flat issues and private sector advice
Providing excellent customer service by responding quickly and appropriately to all student and stakeholder enquiries face to face, by email or by phone
Maintain and update the Student Accommodation Housing Management System and associated software packages
Working alongside the Accommodation Officer, to assist in the overall management, care, supervision, and cleanliness of the flats

We are looking for someone with a strong, customer service focused outlook with the ability to communicate clearly and effectively both orally and in writing alongside good interpersonal skills, and the ability to adapt style accordingly to the needs of the customer.

Successful applicants will have extensive relevant front-line direct customer contact experience (experience would be preferred from a housing/property management background) with commitment to delivering the highest levels of customer service.

Applicants must demonstrate:

Experience dealing with a complex range of user needs and delivering appropriate service models to meet those needs
Excellent working knowledge of all Microsoft packages, particularly demonstrable experience of Excel.
Ability to work on own initiative and prioritise effectively a varied and demanding workload.
Well-developed analytical and evaluative skills with attention to detail.
Ability to work to tight deadlines and to make decisions.
Demonstrable experience of streamlining or introducing processes and systems.

Desirable attributes:

Experience of working within Further Education/Higher Education environment.
Knowledge of housing legislation.
Working knowledge of the private rented sector, and operational property management, including repairs reporting, preferably within student accommodation., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

At ENU, we offer a great working environment where we support ambition, recognise achievement, and offer other excellent benefits including:

Minimum of 41 days annual leave (including 10 fixed holidays)
A generous pension scheme (employer contribution of 17.6%)
35 hour work week
Nationally agreed pay increases each year
Various learning and development opportunities
Discounted access to onsite and local gym facilities and a wide range of other staff discounts

The Team, Salary: £25,433 - £30,505 (Grade 3)