Account Manager / Director - Business and Industry team

With over 30 years' experience of putting customers at the heart of everything we do, inspiring them to think differently about their resources, we challenge our customers to embrace new concepts and ways of working, and we are changing perceptions about waste and resources, creating measurable business advantages.

Do you want to make a difference?

We're looking for an Account Manager/Director to join our Business & Industry management team.

Your job will be to manage, maintain and develop one of our strategic client accounts, liaising between key contacts and cross-functional internal teams to ensure the timely and successful delivery of sustainable strategic solutions, according to our client needs. You will be responsible for managing and exceeding key client expectations whilst ensuring that our commercial interests are served and maintained at all times.

You will need to be confident liaising with people at all levels and nurture commercially sound relationships. Demonstrating strong organisation skills, you will maintain your budget pipeline to fulfil targets while maintaining best in class approach to customer centricity.

Some main responsibilities:

+ Manage your own budget and forecasting to ensure account targets are met.
+ Ensure strategic account management and development plans are continually updated with all current and relevant information, including mutual objectives and performance reviews.
+ Maintain your key account plans on the CRM system (Salesforce) on a daily/weekly basis for our client to ensure transparency and visibility on the development of the account ensuring effective use of the system with meeting reports, contact details and key points of information.
+ Improve revenue growth and margin in line with company objectives by identifying opportunities to grow the business and enhance profitability.
+ Agree, implement and manage functional SLA's and KPI's for the account and be commercially aware of current trading position of the client.
+ Monthly preparation and analysis of client management information, making valid recommendations on client cost reduction, sustainable improvements and compliancy.
+ Manage the order to invoice process for our client including assisting in the resolution of any escalation issues.
+ Review all site practices and routines to ensure compliance with best practice and relevant legislation.
+ Carry out regular business reviews with our client giving presentations where necessary.

+ Solid Account Management experience within the waste industry.
+ Demonstrable experience of upselling to your portfolio of accounts.
+ Influencing, negotiation and communication skills at all levels within an organisation.
+ Ability to manage high volumes of work, short deadlines and travel.
+ Results oriented approach with a proactive 'can do' attitude.
+ Customer focused while considering commercial aspects of the business.
+ Confidence with information analysis and problem solving.
+ A strategic and analytical focus that will drive us forward.
+ Comprehensive knowledge of Microsoft Office applications especially Excel, Outlook, PowerPoint, and Word.
+ Comprehensive knowledge of Microsoft Office applications especially Excel, Outlook, PowerPoint, and Word.
+ Full UK Driving Licence.

Reconomy Connect brings together several of Reconomy's market-leading brands and specialist services in the UK waste and resource management space. It brings together over 700 colleagues and serves more than 13,000 customers, creating a powerful proposition that leverages our scale, cutting-edge technology, data-driven insights and expertise to help customers make the best possible use of their materials and drive toward zero waste.

Our core values drive everything we do. We believe in fostering a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

+ 23 days holiday, increasing to 25 days at 2 years' service (plus bank holidays). Once you have 1 years' service, you will be able to join the holiday buy/sell scheme, providing more flexibility in how you manage your annual leave.
+ 1 volunteering day per year, to enable you to support local community projects.
+ MyPerks - a benefits platform that offers a variety of discounts, cash back options, cycle to work scheme, mortgage advice and wellbeing support.
+ Corporate discounts on selected local gyms.
+ Competitive pension contribution.
+ Life assurance.
+ Enhanced maternity leave.
+ Company events.
+ Employee referral programme.
+ Have your birthday off (once you have 1 years' service).
+ Long service awards.
+ A competitive salary plus the potential to earn bonus and a company car.