Business Change Co-ordinator 202308

About the Organisation: 
National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level.  NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.  

The Post: 
We are recruiting to our exciting post of Business Change Co-ordinator (AFC Band 6*) within the Digital and Service Improvement area of Practitioner Services - a division within National Services Scotland. This post will be on Permanent and Pensionable basis and will be reporting to the Business Change Manager(s). 

Working within the Dental & Ophthalmic section of Practitioner Services Service Improvement Team, we deliver changes and enhancements to the services and processes that support delivery of Primary Care by dentists and opticians, making payments for the work they carry out, based on claims submitted to us and validated by our systems. These may be driven by legislative change, upgrades to systems, resolution of problems or following review of existing processes. 

*An updated version of the Job Description for the post has been drafted by current post holders and is about to be submitted for review under AfC.
 
The Candidate:
The candidate will need to deliver assigned work packages, often to tight deadlines, using their knowledge and judgement to prioritise their workload, usually working on multiple projects simultaneously. We work with stakeholders both internal and external to support these projects so good communication skills are vital, as is patience and powers of persuasion when encountering resistance to change. 

The job requires review of technical documentation to ensure that the necessary details are captured accurately, requiring attention to detail and good analytical skills. You will need to carry out option appraisals, interpret complex data and produce Business requirements, Problem Statements, Communication, Transition and Delivery plans to help realise identified benefits. 

Location and Working Pattern:
Glasgow/Edinburgh/Aberdeen, though currently hybrid working, predominantly from home.

Monday to Friday, 37 hours per week.

It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Inclusion:

NHS National Services Scotland (NSS) is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on NSS.wfrs@nhs.scot

Benefits: 
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Further information:
For an informal discussion on the post, please contact Nick Elliott-Cannon, Business Change Manager at nick.elliott-cannon@nhs.scot 
 
Closing date for completed applications is 12th December 2024
 

*Please note, Interviews for this post will be held in January after the festive break

Further information on NSS is available from: https://www.nss.nhs.scot/ 
 Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies