Business Support Manager

Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.
Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.
Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission.
About the role
Government is undergoing a digital transformation and, at the forefront of that, the Digital, Data and Technology (DDaT) Directorate is working at the cutting edge of how people interact and are empowered by digital government services.
The DDaT team is made up of experts in digital, data and technology who are pushing boundaries every day. You will be part of the Private Office component of DDaT’s Business Operations team working to enable the work of Digital, Data and Technology portfolios and professions.
You do not need any knowledge of digital, data and technology to apply. We are looking for someone who can work autonomously across a broad directorate; helping to support the Senior Leadership Team to fulfill their duties efficiently and effectively.
We are committed to giving the successful candidate a unique opportunity to develop their knowledge and experience of agile, user-centred design, and digital, data and technology., What we are looking for from you…
+ Fulfilling secretariat responsibilities for the Senior Leadership Team including coordinating meeting logistics, agenda, presenter attendance and post-meeting comms/actions.
+ Coordinating input for commission requests, including Freedom of Information (FOI) requests, briefings, submissions and presentation packs.
+ Administering Senior Leadership Team meeting and diary management needs, including organising diary requests, booking rooms, attendee logistics, travel bookings, agenda papers, written minutes, tracking actions, etc
+ Ad hoc cover for other Business Support Managers (e.g. covering annual leave absences)
+ Supporting team initiatives to drive service improvement changes e.g. efficiency, process or system/record improvements.
+ Building and maintaining stakeholder relationships across DDaT and the department.
You will be required to juggle a wide range of competing demands that are often urgent, complex and sensitive. You should be able to build a firm, high level knowledge of the team; operating diligently, calmly, positively and discretely to proactively and flexibly manage a range of issues. You will need to be able to identify and manage potential risks, knowing when to tackle issues directly and when to escalate.
This role is ideal for someone who, Sift will be from week commencing 1st October 2024
Interviews will be from week commencing 9th October 2024
Please note these dates are indicative and may be subject to change.
If there is a high volume of applications, we will sift looking at your Personal Statement only. You may then be progressed to full sift or straight to interview.
How we interview
At the interview stage for this role, you will be asked to demonstrate relevant Strengths and Behaviours from the Success Profiles framework.
Behaviours
+ Managing a Quality Service
+ Working Together
+ Seeing the Big Picture
Strengths are designed to test your innate talents so are not listed on the advert to ensure you provide a natural answer.
How we offer
Offers will be made in merit order based on location preferences. If you pass the bar at interview but are not the highest scoring you will be held on a 12-month reserve list in case a role becomes available. If you are judged a near miss at interview, you may be offered a post at the grade below the one you applied for.
This role requires SC clearance. DBT’s requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn.
Checks will also be made against:
+ departmental or company records (personnel files, staff reports, sick leave reports and security records)
+ UK criminal records covering both spent and unspent criminal records
+ your credit and financial history with a credit reference agency
+ security services record
+ location details

+ Has effective time management skills, including the ability to successfully prioritise workloads, and manage multiple competing priorities;
+ Is proactive, a self-starter and able to identify potential issues;
+ Has the ability to build strong working relationships and manage a diverse range of stakeholders, across a range of corporate functions and teams;
+ Has a degree of resilience to recover and learn from setbacks; and
+ Is an excellent team player but can also work effectively on their own., It is essential that you have:
+ Excellent written and verbal communication skills;
+ Effective time management and prioritisation skills;
+ Comfortable building relationships and coordinating colleagues often to demanding deadlines;
+ Proficient use of appropriate IT application (including Outlook, SharePoint, Word, PowerPoint and Excel); and
+ Able to work proactively and at pace.
It is desirable that you have:
+ Have previous experience working in a secretariat or coordination role.

The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways.

+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an employer contribution of 28.97%, This role can only be worked from within the UK, not overseas. If you are based in London, you will receive London weighting. DBT employees work in a hybrid pattern, spending 2-3 days a week (pro rata) in the office on average. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.
You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure on our website.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.