Hotel Front Office Host

The Golden Jubilee Conference Hotel is a 4-star Hotel and Conference Centre comprising 168 bedrooms and 15 conference spaces.  It is Scotlands leading residential conference venue, an accredited Venue of Excellence and a member of the International Association of Conference Centres.

 We are looking for a friendly and welcoming Hotel Front Office Host to join our team.  Based at reception, you will support the hotel in all aspects of reception & reservations duties while ensuring excellent guest service at all times.

 As the first point of contact for our guests, patients, delegates and visitors, youll provide the warmest of welcomes to the Golden Jubilee Conference Hotel.  Youll advise guests on hotel facilities and services while ensuring an efficient and smooth operational service at the reception desk.

Daily tasks will include:

 Reservation checks

Processing payments

Checking In / Checking Out

Answering calls

Actioning guest requests

Communicating with all departments

Upselling upgrades and extras

Individual, company and group reservations are an important part of the department and youll process reservations from a variety of sources including telephone, email, OTAs as well as our own website, ensuring all guest information is captured and details are accurate.

The role requires the ability to be flexible, have good organisational and communication skills and have excellent problem solving skills.

The role requires the ability to be flexible, have good organisational and communication skills and have excellent problem solving skills.

A proven track record of working in a busy environment where changes and competing priorities are a daily challenge is essential.

This post will involve working 3 days from 7 and will include evenings, weekends and occasional night working.  This is a fixed term post for 12 months.

NHS Golden Jubilee is open to considering flexible working options for this role.

This vacancy may close early if a high volume of applications is received so please apply early to avoid disappointment.

As a disability confident leader we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you have a disability or long-term health condition covered by the Equality Act 2010 and need support for any stage of the recruitment process please refer to the job pack for more information.

NHS Golden Jubilee encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

Details on how to contact the Recruitment Service can be found within the Job Pack.