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HPC Service delivery graduate

Hewlett Packard Enterprise

HPC Service delivery graduate

Salary Not Specified

Hewlett Packard Enterprise, Edinburgh

  • Full time
  • Permanent
  • Remote working

Posted 3 days ago, 26 Sep | Get your application in today.

Closing date: Closing date not specified

job Ref: 974fec65ab9144d087718465673d5585

Full Job Description

  • Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
  • Integrate technical knowledge and business understanding to create solutions for customers.
  • Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
  • Actively participate in triage and physical repair hardware down to the field replaceable unit.
  • Investigate system issues and where appropriate provide a detailed analysis so the problem can be escalated to appropriate deep support.
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
  • Participate in Customer Expectation management as part of escalation process.
  • Build relationship with management in assigned accounts.
  • Sets expectations with customers based on defined parameters.
  • There may be a requirement to participate in a rota system to provide 7x24 standby cover once suitably experienced.

    Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive our continued success globally. You'll be part of our Graduate Program in High Performance Computing (HPC) part of the business where you will focus on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. You will solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments., Completed Bachelor's/Master's degree in either 2024 or 2025 in any of the STEM subjects.
  • Experience in troubleshooting in a technical environment.
  • Superior stakeholder management skills.
  • Excellent analytical and problem-solving skills.
  • Software and hardware knowledge of computing, storage and peripheral devices.
  • A full UK driving licence would be an advantage; however the successful candidate would be expected to hold a driving licence within a year.
  • Ability to prioritize tasks in a fast moving environment.
    • What we'd prefer you bring:
  • Experience as an active leader on campus who strives to make a positive impact on the world.
  • Comfort with working in a virtual and face-to-face environment Exceptional. communication and presentation skills and the ability to ask smart questions., Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

    Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

    Ongoing learning and development throughout the duration of the program.
  • Be mentored by at least one senior member of the team and into a true professional with valuable relationships and international working experience.
  • Competitive salary and great benefits.
  • Great work-life balance including hybrid working and Wellness Fridays initiative.
    • At HPE, we're:
  • Human Rights Campaign's 2023-2024 Corporate Equality Index.
  • Great Place to Work's Best Workplace for Parents 2023.
  • Fortune 100 Best Companies to Work For® 2024.
  • Ethisphere World's Most Ethical Company 2024.
  • The Civic 50 Honoree.
  • JUST Jobs Leader 2024.
  • Forbes 2024 America's Best Employers For Diversity.
  • America's Most Just Companies 2024.
  • Fortune Best Workplaces in Texas 2024.
  • Bay Area's Best Places to Work 2024.