Information Support Officer

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life. We support and enable hundreds of communities and older people s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Line and much more. We work in Scotland with older people s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them. We know that growing older doesn t come with a manual. Later life can bring opportunities and challenges, and people may need to know about rights, organisations and services which are often unfamiliar. That s why we provide free information, advice and friendship to support older people on a diverse range of topics. Older people in Scotland need our support now more than ever and through living our values you will play a significant part in empowering and enabling them to access their rights and entitlements. People-centred in approach, you will be responsible for providing an exemplary First Port of Call service in a hybrid virtual contact centre environment. You will respond to inbound and outbound contact, providing information and friendship to older people living in Scotland, their families and carers. You will provide cover and support to other telephony services within Age Scotland. The role will be a hybrid blend of office-based (in Edinburgh) and home-based work. In return for your hard work, enthusiasm and commitment to our values you ll receive a generous benefits package: Generous holiday allowance of 39 days (FTE) A range of learning and development opportunities Company sick pay Healthcare benefit through Westfield Health Discounted gym membership Cashback scheme from major retailers Contributory pension scheme with employer contributions of 9% A comprehensive package of support though our Employee Assistance Programme Group life cover up to three times your annual salary Cycle to work scheme Paid carers leave and dependents support The option to buy more holidays or sell them Enhanced maternity and paternity policies., None specified

None specified

Age Scotland is an independent charity working in Scotland dedicated to improving the later lives of everyone on the ageing journey.

Part time
Part time
23489 pro-rata
18,791.50 pa actual. 28 hours per week. Fixed term until 30/04/2026 subject to funding.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life. We support and enable hundreds of communities and older people s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Line and much more. We work in Scotland with older people s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them. We know that growing older doesn t come with a manual. Later life can bring opportunities and challenges, and people may need to know about rights, organisations and services which are often unfamiliar. That s why we provide free information, advice and friendship to support older people on a diverse range of topics. Older people in Scotland need our support now more than ever and aa
often living our values you will play a significant part in empowering and enabling them to access their rights and entitlements. People-centred in approach, you will be responsible for providing an exemplary First Port of Call service in a hybrid virtual contact centre environment. You will respond to inbound and outbound contact, providing information and friendship to older people living in Scotland, their families and carers. You will provide cover and support to other telephony services within Age Scotland. The role will be a hybrid blend of office-based (in Edinburgh) and home-based work. In return for your hard work, enthusiasm and commitment to our values you ll receive a generous benefits package: Generous holiday allowance of 39 days (FTE) A range of learning and development opportunities Company sick pay Healthcare benefit through Westfield Health Discounted gym membership Cashback scheme from major retailers Contributory pension scheme with employer contributions of 9% A aa
significant package of support though our Employee Assistance Programme Group life cover up to three times your annual salary Cycle to work scheme Paid carers leave and dependents support The option to buy more holidays or sell them Enhanced maternity and paternity policies., None specified
None specified
Age Scotland is an independent charity working in Scotland dedicated to improving the later lives of everyone on the ageing journey.