Operations Officer (Help to Claim)

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it. Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project support. The Operations Officer role will work as part of the Help to Claim project team to ensure successful delivery of the service and continuous improvement. Key responsibilities will be around systems and resource co-ordination, monitoring, analysis and reporting relating to helpline operations. The role will be particularly important for identifying trends and issues through data analysis and recommending actions for service development which will be paramount to providing an excellent service for our clients. You will work as part of a strong project team but you expected to work independently. The role provides the opportunity to work with staff across our diverse network and the successful candidate will be able to build and maintain good relationships and communicate clearly with different stakeholders. This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen s lives. For more information about the role, please refer to the Job Pack. Employee benefits Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack. Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process., None specified

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Advice provided by our service is free, independent, confidential, impartial and available to everyone. We look at the problems people bring to our advice services and campaign for change where it’s needed most. We work for a fairer Scotland where people are empowered and their rights respected.

flexi-time We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack. Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. CAS aaaaaaX
_ options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process., None specified
None specified
Advice provided by our service is free, independent, confidential, impartial and available to everyone. We look at the problems people bring to our advice services and campaign for change where it's needed most. We work for a fairer Scotland where people are empowered and their rights respected.