Product Operations Manager
DOW JONES, Blythswood New Town, Glasgow City
Product Operations Manager
Salary not available. View on company website.
DOW JONES, Blythswood New Town, Glasgow City
- Full time
- Permanent
- Onsite working
Posted today, 23 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 32b2e1ca415c4765a22df33e983b24bd
Full Job Description
As the Product Operations Manager at Dow Jones, you'll help optimize Risk Center Third-Party (RCTP) Product Operations. This hands-on position requires a process-driven person with a technical background, focusing on efficient bug resolution, ISO certification support, and streamlined feature releases. You bring two or more years of operations management experience in a technology environment, proficiency in B2B platforms
- Oversee bug resolution processes, managing the RCTP Product Strategy escalation inbox for issue resolution & contribute to RCTP ISO certification processes.
- Provide service updates to customers.
- Help deliver new RCTP features through User Acceptance Testing and customization analysis.
- Oversee the tenancy upgrade programme for customized tenancies.
- Monitor product performance, promptly escalating issues to Technology for remedial action.
- Manage end-of-contract/offboarding processes.Participate in project planning, release management, and department procedures.
Five + years of operations management experience in a technology environment. - Proficiency in common B2B/operational management platforms such as Excel, Azure DevOps, Salesforce.
- Experience with data analysis, reporting, and project management tools.
- Change implementation experience.
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).