Route Performance Measurement Manager

Scotland’s Railway has challenging ambitions to improve the performance of train services for our passengers and customers – making the performance team a challenging and exciting place to work.
At the heart of this performance improvement is the real time data which comes from our delay attribution team. Without this data we aren’t able to target our performance discussions effectively towards the areas that need most focus and improvement. This team implements the delay attribution process across Level 1, based in our Integrated Control, and Level 2, based in St Vincent Street.
As Route performance Measurement Manager you will manage the team across these functions to ensure we capture quality performance data and enable the consistent application of the delay attribution process in line with Delay Attribution Principles and Rules.

About the role (External)

Here are some of the duties your role will include: -
• Lead the teams responsible for Delay Attribution, Data Quality and Dispute Resolution – including delivery of the Network Rail Performance Manual and Performance Data Accuracy Code
• Manage and lead on the delay resolution process and lead on the performance regimes and incentive calculation process outside the control environment.
• Resolve and clear disputed incidents in the performance systems by taking the responsibility for all disputes to and including level 3.
• Input to and influence on the national strategy for delay attribution and resolution through attendance and contribution at relevant forums e.g. Freight Attribution Delivery Group (FADG), Route Performance Measurement Managers Group (RPMMG), Delay Attribution Board (DAB).
• In relation to delay measurement be accountable for accurate data capture of train movements and any revisions required due to infrastructure or rolling stock change.
• Contribute to and provide support as appropriate, on performance measurement issues with key stakeholders and maintain the production of daily, weekly and periodic information on the fiscal and lateness/delay calculations for each of the regimes and their sub-components.
• Undertake the competency assessment process, record, identify and satisfy development needs to deliver a consistent level of performance data integrity.
• Lead the route input to additions and changes to the Delay Attribution Guide.
• Act as the senior user, identifying system amendments and updates, including the update of reference data, within appropriate timescales.

• People management skills
• Negotiation skills and influencing
• Clear understanding of financial disciplines
• High degree of numeracy, literacy and I.T skills
• Ability to work to tight timescales
• Understanding and experience of train operations and the railway business
• Strong analytical skills
• Ability to use complex modelling tools
It’s desirable if you have it to help give you context to the role: -
• Working knowledge of contractual matrix, Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail. You should demonstrate your personal dedication to safety on your application.

At Network Rail, our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. Watch our video to find out more!
Scotland's Railway is part of this large family, and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services. We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.
Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.