Scheduled Care Coordinator (North)

We are currently seeking adaptable, and patient focused candidates to work within our Scottish Ambulance Control Centres (ACCs) as part of our busy Scheduled Care team within the North ACC.

This role involves national call handling, planning, and controlling our Patient Transport vehicles to ensure patients, where eligible are provided with Ambulance transport suitable for their needs. As part of this dynamic role, you will communicate with patients on the telephone, liaise with ambulance crews, Health Boards, and other organisations to ensure the effective running of the service. 
Candidates must be able to demonstrate an ability to work effectively under pressure and with minimal supervision. Strong computer and keyboard skills (at least 30wpm) are essential, and evidence of effective communication and problem solving are required. Full system training will be provided. 

Desired Skills

• Good customer care
• Attention to detail.
• Ability to work in a team with others.
• Patient and calm in a stressful environment
• Sensitivity and understanding
• Discretion
• Effective communication skills
• Ability to follow on screen prompts.

These posts are full time, 37 hours over seven days and are relief positions. As a relief member of staff unsocial working hours will be required.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.