Service Manager, Quality Assurance - REQ03499 - 407262

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate. *Fusion Assets, NLP LLP

NLC15 - £59,075 - £64,782

Do you have the experience, skills, dedication and enthusiasm to help promote and build on our successes? Are you a strategic thinker who can positively contribute to partnership working and demonstrate your commitment to Social Work values and standards? If yes, then we want to hear from you.

Based within the Quality Assurance section at Health & Social Care Headquarters, we are currently recruiting a Service Manager to contribute to the on-going development and implementation of a commissioning and quality assurance framework that will support the design and delivery of high-quality services across North Lanarkshire Health & Social Care Partnership.

You will manage a team that supports the quality provision of services and you will have excellent leadership skills to ensure that staff have an awareness of the strategic goals and objectives of the partnership. This post is for someone who will develop a team of professional staff to support this interesting and challenging work around professional and regulatory standards, quality assurance for contracted and registered services, information governance and complaints management.

Your role will also support the development and implementation of policies and procedures in line with national and council policies and you will contribute to the development of Social Work strategic service plans and manage compliance of service delivery consistent with these. 

You will work with a range of key stakeholders, both internally and externally. 

To apply you require to hold a professional qualification at degree level or equivalent and in addition have substantial experience of managing the delivery of quality social care/social work services.  

 Extended post qualifying experience in a senior position is required as is previous supervisory/management experience.

Working here at North Lanarkshire Council 

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at  work well NL.. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. 

For more information on local authority careers visit the myjobscotland career hub 

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. 

Click here to see our  Recruitment Charter. 

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work. 

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. 

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description. 

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People. 

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone . 

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***