Student Experience Co-Ordinator (Service Support) (675048)

Salary range:  £32,296 - £35,880

FTE:  1.0 (35 hours per week)

Term:  Open

Closing date:  10 January 2025

The University of Strathclyde is a leading international technological university located in the heart of Glasgow. Inspired by our founding principle as "a place of useful learning," our mission is to make a positive impact on our students, society, and the world.

As part of this mission, the Student Experience Directorate is committed to enhancing all aspects of student life. The Directorate is establishing a new team to serve as the first point of contact for students and stakeholders across all Directorate services through a helpdesk function. This team will also provide specialised administrative support for other teams within the Student Experience Directorate, such as the Disability and Wellbeing Service.

Working closely with the Student Experience Support Manager, the Student Experience Helpdesk Manager, and the Student Experience Coordinator (Helpdesk), this position will help the Directorate to develop efficient, student-centred systems and processes that align with Strathclyde’s values as set out in Strathclyde 2030.

The Student Experience Co-ordinator (Service Support) role will be supported by a team of Student Experience Officers, who will assist students and stakeholders by managing in-person, telephone, and email enquiries across all Student Experience Directorate services. In addition, the team will provide crucial administrative support to other teams within the Student Experience Directorate, including the Disability and Wellbeing Service.

The Student Experience Co-ordinator (Service Support) will play a central role in establishing and refining the administrative processes for this new team. This is a unique and exciting opportunity to shape and support a high-quality, adaptable team dedicated to meeting students' evolving needs.

Interviews are scheduled to take place week commencing 27 January 2025.

For informal enquiries, please contact Lee Harrison, Funding and Financial Support Manager at lee.harrison@strath.ac.uk