11368- Information and Support Supervisor (EdHelp)

The Information and Support Supervisor will work 35 hours per week, Sunday to Thursday, with a pattern of: Sunday 12-7pm, Monday 9am-5pm, Tuesday 12-8pm, Wednesday and Thursday 9am-5pm.

The role involves providing front line support to students, staff, NHS staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration. The successful candidate will provide excellent customer service while offering face-to-face and online help and information to users while managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service need and resolving user queries whenever possible, passing on those which require more specialist help

Customer focused with proven customer service skills
-Team or service leadership skills
-Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues
-Well developed written, verbal and interpersonal skills
-Ability to problem solve and be accurate and methodical
-Ability to manage a high volume of enquiries both face-to-face and online
-A proven ability to work well independently and as part of a team
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