11437- Information and Support Assistant (EdHelp)

The Information and Support Assistant will work 20 hrs per week (1-5pm Monday-Friday), making this role ideal for someone who has to balance work with other commitments., Providing frontline support to students, staff, NHS staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
-Giving excellent customer service while offering face-to-face and online help and information to users
-Managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service needs
-Resolving user queries whenever possible, passing on those which require more specialist help

A competitive salary of £25,433 - £28,081 (UE04), pro rata for part-time staff
-A chance to improve student experience by delivering high quality support in the areas of Library, IT, Student Administration and Student Finance
Generous annual leave allowance of 40 days per year (inclusive of festive closure days), pro rata for part time staff
-Highly competitive defined-benefit pension scheme with a substantial employer contribution
-A range of flexible working options to help prioritise work/life balance
-A day of paid leave annually for your chosen volunteering activity
-Access to excellent online learning and a Staff Scholarship fund
-Varied staff discounts, family-friendly initiatives, support for staff wellbeing and more
-Use our reward calculator to find out the total value of the pay and benefits for this role.

What the job involves