196727 Booking Line Operator & Receptionist (KMc)

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

** Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage **  

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

NHS Scotland is reducing their full-time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay.  This reduction will also be applied pro rata for part time staff.  This advert and any subsequent offer/contract of employment therefore reflects the new working hours.  However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week.  If you have any questions or concerns, please contact the Recruiting Board. 

Are you dynamic and enjoy teamwork? If so come and join the A&C physiotherapy team in West Lothian

• You will have excellent communication, organisational, computer and touch typing skills
• You will be able to work on your own initiative but also as part of a small team.
• Previous experience of dealing with the public preferably in a Reception based setting is essential.
• Telephony/ Booking line/Call Centre skills are essential to work on the central telephone booking line.
• You will work in a well established team based in the physiotherapy department at St Johns Hospital.
• There are good transport links and some members of our staff happily commute from either Edinburgh or Glasgow

Provide a high-quality customer focused reception desk for in-patients, out-patients, and associated rehabilitation services within the physiotherapy department at St Johns Hospital.

Provide an effective administrative and clerical service for the Physiotherapy Service across West Lothian (St Johns Hospital & 11 community sites).

Provide efficient patient focussed booking telephony service.

Post - Mon 11.42-17.00 Tues & Wed 1.00-16.00 Thurs 12.00-17.00 Fri 10.00-16.00

Please note: As this post is part-time the salary will be pro-rata.

Informal enquires to Orla Crummey, Physiotherapy Lead Physiotherapist MSK OP Services on orla.crummey@nhs.scot or Jade Muir Team Lead A&C Services jade.muir@nhs.scot