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1st Line Helpdesk Engineer

Fintech Recruitment Solutions, Aberdeen

1st Line Helpdesk Engineer

circa £20-24K d.o.e

Fintech Recruitment Solutions, Aberdeen

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 12 Dec | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: KS356

Full Job Description

FinTech RS are delighted to be supporting one of our national clients as they look to add a 1st Line Helpdesk Engineer to their support team. This position has arisen due to growth and will work within an award-winning team that provides support to various companies within the private and public sectors.

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Responsibilities will include:

·   Be a first point of contact for clients

·   Liaise directly with customers and clients to support queries/tickets

·   Ensure SLAs and KPIs are adhered too

·   Ensure that qualifications and training are up to date

·   Work with the ServiceNow ticket system

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Candidates should have excellent communication skills whilst having a can-do and customer service mindset. Knowledge of Office 365, Windows Server and Active Directly is essential whilst hands-on experience is beneficial.

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Interested? Get in touch with Fintech Recruitment Solutions to find out more or client “apply now”!

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