1st Line Support Analyst

circa £24-28K + bens

Fintech Recruitment Solutions, Aberdeen

Full time
Permanent
Hybrid working

, 28 Jun | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: KS333

Full Job Description

FinTech Recruitment Solutions is working with a well-known and global energy business who are looking to hire a 1st Line Support Analyst on a permanent basis. This position is responsible for providing technical support to internal customers, assisting them with hardware and software issues both locally and remotely.

Duties will include:

Provide technical support by answering support queries either onsite or via phone or email
To maintain a high degree of customer service for all support queries and adhere to all service management principles
To take ownership of user problems and be proactive when dealing with user issues
To log all calls on the call logging system and maintain full documentation
Respond to enquiries from clients and help them resolve any hardware or software problems
Maintain a log of any software or hardware problems detected
Support users in the use of Computer equipment by providing necessary training and advice
To allocate more complex service issues to the relevant IT Support member
To arrange for external technical support where problems cannot be resolved in-house
To ensure that all SLAs are met

Candidates should have IT support experience from either a helpdesk or desktop background.

Get in touch for further information about this role.